Frequently Asked Questions
Everything you need to know about shopping at DSML E-SHOP
What are your standard shipping times and costs?
We offer worldwide shipping. Standard delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight of your order and the destination.
What is your return policy?
You can return any unused item in its original packaging within 14 days of receipt. Please note that certain items, such as beauty products or intimate apparel, may be exempt from returns for hygiene reasons.
Are the products sold on DSML E-SHOP authentic?
Yes, we guarantee that all products featured on our site are 100% authentic and sourced directly from the designers and brands we represent.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.
Do I have to pay international duties and taxes?
Orders shipped outside of our primary distribution hubs may be subject to local import duties and taxes. These charges are the responsibility of the recipient and are usually collected at the time of delivery.